3Rant: Basestation Downgrading

I'll start by saying I've been championing the 3 X-Series since its launch in Dec 2006 and have recommend the servce to loads of people, BUT...
 
WARNING: Rant mode ON
 
Since the start of Dec 2007 I have been unable to get a 3G signal at my work, postcode PR4 1AX. I've call on numerous occasions to the 3 Customer Services and have been told the Basestation has been downgraded and its been logged for repair. I even called the team who deal with Basestation information and repair Tel: 08456043000 and they all agree the basestation is faulty and has been downgraded, but not one of them can tell me when it will be friggin repaired. The so called Basestation Information Team just didn't have a clue when it would be repaired, so I've come to the conclusion its not going to be.
 
I use my mobile and X-Series mostly at work as I have Wifi at home. The work I'm at at the moment has only got +10000 people working there, so 3UK must think this is insignificant to justify a speedy repair or even to inform their customers of an estimated repair date.
 
It got to the point I couldn't even use the phone at work as it switched between 2G and 3G that much I end up with no signal most of the time. I have fixed this by setting my network connection to GSM only (really slow 2G connection) rather than Dual Mode, but I pity the people who's 3 branded phones won't allow them to do this.
 
I have enjoyed 3G X-Series for a year now, but I've just called and canceled it and I'm holding back on upgrading to the new n95 8GB until 3UK get their finger out and fix the f'in basestation.
 
Rant Mode PAUSED